How many times have you had some sort of conflict that just festers with a customer, client or family member? It seems like you are doing everything to make the issue go away but it just hangs there and you can feel the tension. Many times, though not always, it can be addressed and solved just by asking the other person "What can I do to make this right?" You can change the question to just about anything but it needs to be understood by the person you are asking the question to.
The purpose of this is not just to solve the problem but to open the lines of communication. So many issues are not solved because there is poor or no communication.
So, if you are having an issue that needs to be handled, just remember all you have to do is ask how it can be solved.
2 comments:
That is wise insight and shows your strength.
Communication is the key to solving most anything. World diplomats use it daily to get countries to learn to work together. I think good communication skills need to be taught at home....and within educational institutions as required subjects. You must be a successful salesman if you are aware of how important communication is in business.
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